Privacy Policy

Last updated: March 2026

Instant Recovery 24h ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights in relation to it.

1. Who We Are

Instant Recovery 24h is a vehicle recovery and roadside assistance service based at 165 Amersall Road, Scawthorpe, Doncaster, DN5 9PN. You can contact us at instantrecovery24h@gmail.com or on 07925 776509.

2. What Information We Collect

We may collect the following personal information when you contact us or use our services:

• Your name
• Phone number and email address
• Vehicle details (make, model, registration)
• Location information (postcode, What3Words address)
• Details of the service you require
• Payment information (processed securely - we do not store card details)

3. How We Use Your Information

We use the information you provide to:

• Respond to and fulfil your recovery or roadside assistance request
• Contact you regarding your booking or enquiry
• Process payment for services provided
• Comply with legal obligations

We do not use your personal information for marketing purposes without your consent, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal information on the basis of legitimate interests (to provide the recovery service you have requested) and, where applicable, to fulfil a contract with you. For any optional communications, we rely on your consent.

5. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, and to comply with any legal or regulatory requirements. Typically, customer records are retained for up to six years for accounting and legal purposes.

6. Sharing Your Information

We may share your information with:

• Our email service provider (for contact form submissions)
• Insurance companies, where relevant to an insured claim you have authorised
• Any subcontractors used to fulfil your recovery job, where necessary

We do not share your data with third parties for marketing purposes.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict our processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at instantrecovery24h@gmail.com.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Contact form submissions are transmitted securely via our email service provider.

10. Third-Party Links

Our website contains links to third-party websites (such as Google and Facebook for reviews). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be reflected with an updated date at the top of this page.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• Email: instantrecovery24h@gmail.com
• Phone: 07925 776509
• Post: 165 Amersall Road, Scawthorpe, Doncaster, DN5 9PN